Last updated: 5/5/2024
At Sajdahan Skincare, we aim to provide a seamless and efficient delivery process for all your orders. Please review our delivery policy below for information on shipping times, methods, and costs.
1. Order Processing Time
- Orders are processed within [1-3] business days after purchase. You will receive a confirmation email with your order details once your order has been processed.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
- We offer the following shipping options:
- Standard Shipping: Delivery time: 5-7 business days.
- Expedited Shipping: Delivery time: 2-4 business days.
- Overnight Shipping: Delivery time: 1-2 business days.
- Delivery times may vary based on your location and any potential delays from our shipping carriers. Please note that these timeframes do not include order processing time.
3. Shipping Rates
- Shipping rates are calculated at checkout based on your location and the shipping method selected. We occasionally offer free shipping promotions, which will be applied automatically at checkout if eligible.
4. International Shipping
- We currently ship to select international destinations. Delivery times for international orders vary based on location and customs processes.
- Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer. We recommend checking with your local customs office for more information.
5. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our shipping carrier’s website.
6. Delivery Issues and Lost Packages
- If you experience any issues with the delivery of your order or if your package is lost, please contact our customer support team at [Contact Email] within [7-10] days of the expected delivery date.
- We will work with the shipping carrier to resolve any delivery issues, but we are not responsible for lost or stolen packages after delivery has been confirmed.
7. Incorrect Address
- Please ensure that your shipping address is correct before placing your order. We are not responsible for orders delivered to incorrect or outdated addresses. If you realize that you entered the wrong address, please contact us as soon as possible at [Contact Email]. We will do our best to update the address before the order ships, but this may not always be possible.
8. Contact Us
- For any questions or concerns about your delivery, please reach out to us at:
- Email: contact@sajdahan.com
- Phone: 01999027499
- Address: kuratoli, dhaka, bangladesh