Last updated: 5/5/2024
At Sajdahan Skincare, we are committed to providing high-quality products and ensuring a satisfactory shopping experience. If your order arrives damaged, we are here to assist you. Please read our return policy carefully to understand the process for returning a product that has been damaged during delivery.
1. ELIGIBILITY FOR RETURNS
- Damaged Products: Products are only eligible for return if they are damaged during the delivery process. We do not accept returns for any other reasons, including change of mind or dissatisfaction with the product.
- To be eligible for a return, you must notify us within 2 days of receiving the damaged product.
2. RETURN PROCESS
- Step 1: Contact Us
Please email us at contact@sajdahan.com within 2 days of receiving the damaged product. Include the following information in your email:- Your order number
- A description of the damage
- Clear photos of the damaged product and packaging
- Step 2: Return Approval
Once we receive your request, our team will review the information provided. If the return is approved, we will provide you with instructions on how to proceed with the return. - Step 3: Return Shipping
If instructed to return the product, we will cover the cost of return shipping. Please use the return label provided and ensure the product is securely packaged to prevent further damage during transit.
3. REFUNDS AND REPLACEMENTS
- Upon receiving the returned damaged product, we will inspect it and notify you of the status of your refund or replacement.
- Refunds: If a refund is approved, it will be processed to your original payment method within 5-10 business days.
- Replacements: If you prefer a replacement, we will ship a new product to you at no additional cost.
4. NON-RETURNABLE ITEMS
- Any products that are not damaged during delivery or are returned without prior approval will not be accepted.
- Products that are damaged due to improper handling after delivery are not eligible for return.
5. CONTACT US
- If you have any questions or need assistance with the return process, please reach out to our customer support team at:
- Email: hello@sajdahan.com
- Phone: 01999027499